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Joel Marsh

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by Joel Marsh

Joel Marsh
July 12, 2013

How to do Crowdsourcing

Joel Marsh
July 12, 2013

Like most trendy buzzwords, “crowdsourcing” is very misunderstood. It is very different than asking a lot of people the same question. And sometimes it is the worst way to get the answer you’re looking for. In this article you will learn how it’s done, why it works, and how to avoid screwing it up.

Tagged: subjective, crowdsourcing, crowd, experiment, design

Joel Marsh
July 9, 2013

ProTip Tuesday #11: Show Them What to Click

Joel Marsh
July 9, 2013

Many websites are made with one flawed assumption: if it’s on the screen, people will click it. That is a very dangerous assumption.

Tagged: ux, usability, design, web design, conversion

Joel Marsh
July 2, 2013

ProTip Tuesday #10: And or But?

Joel Marsh
July 2, 2013

This week’s ProTip is a subtle-yet-effective tip for making your copywriting more persuasive. It is also a way to make negative things feel lighter and keep the reader reading or the listening listening. It is the subtle art of “and” vs. “but”.

Tagged: copywriting, ux, sales, persuasion, ProTip Tuesday

Joel Marsh
June 27, 2013

The Myth of the Great Idea

Joel Marsh
June 27, 2013

These days, in an age of 20-something billionaires and an app for everything, we are more feverish for the “next big thing” than ever. In all circles of business from the creative end to the analytical end, everyone talks about ideas like they are mythical creatures that appear to those who hope for them the most.

Tagged: ideas, discovery, brainstorming, invention, innovation, startup

Joel Marsh
June 25, 2013

Protip Tuesday #9: Create a No-Fail Environment

Joel Marsh
June 25, 2013

Most of the time, we plan a way for users to use our site or app, and design a way for it to be used like that. However, users often misunderstand or take a different path and to us, it feels like they are making “mistakes”. The best way to eliminate user mistakes, is to design them out of the product in the first place.

Tagged: ux, usability, design, ProTip Tuesday, conversion, fail

Joel Marsh
June 18, 2013

ProTip Tuesday #8: What isn't a wireframe?

Joel Marsh
June 18, 2013

Wireframes are the extensive documents full of empty rectangles with labels like “user name here” and “image”. I admit, they can be boring. But they’re important, if not essential. If we are the “architect”, wireframes are the blueprints.

Tagged: ux, Wireframe, ProTip Tuesday, design, web, app, documentation

Joel Marsh
June 11, 2013

ProTip Tuesday #7: The F-Pattern Rules

Joel Marsh
June 11, 2013

This week’s ProTip is brought to you by the letter F! Yay!
There are always 1000 ways we can design a website. One major factor that makes a layout easy to use is how well you use the F-Pattern.

Tagged: F-pattern, design, ui, ux, web design, ProTip Tuesday

Joel Marsh
June 4, 2013

ProTip Tuesday #6: Never Trust Your Gut

Joel Marsh
June 4, 2013

When we design stuff, we always have good intentions. However, users don’t care about your intentions, they only care about the what they care about.

Tagged: ProTip Tuesday, pro tips, ux, A/B testing, gut feeling

Joel Marsh
May 28, 2013

ProTip Tuesday #5: Launching is an Experiment

Joel Marsh
May 28, 2013

In User experience design (UX) we can test a lot of things: the colour of a button, the impact of our copy, or the effectiveness of a layout, just to name a few.

Or we can launch a site.

Tagged: A/B testing, testing, experiments, design, ux, ProTip Tuesday

Joel Marsh
May 23, 2013

UX is a Science. Not an Art.

Joel Marsh
May 23, 2013

Scientific theories are a matter of constructing models through experimentation, which then predict future experimental results. By this definition, UX is a science, not an art. That’s why good UX people can improve specific details on purpose, and non-UX people are just guessing.

Tagged: ux, science, experimental, user experience, user study, psychology

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